Refund policy
At Bhetwale, we create personalized, customized and specially crafted products. We take great care in quality and packaging; however, certain conditions apply to returns, cancellations and refunds.
Customized & Personalized Products
Customized, personalized, made-to-order or specially produced products are generally not eligible for return, exchange or refund once production or customization has commenced.
This includes products customized with, but not limited to:
- Names
- Photos
- Logos
- Dates
- Messages
- Custom artwork
- Custom colors or designs
- Corporate branding
Customers are responsible for carefully reviewing all submitted customization details, including spelling, names, dates, phone numbers, logos and artwork before placing or approving an order.
Bhetwale will not be responsible for errors in customer-provided information or approved designs.
Cancellation
Orders may be cancelled only if cancellation is requested before production, customization or dispatch has started.
Once a customized or made-to-order product has entered production, cancellation may not be possible.
Where cancellation is accepted, applicable payment gateway charges, transaction charges or other non-recoverable costs may be deducted where legally permitted.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or materially different from the confirmed order, please contact us within 48 hours of delivery.
To process a claim, customers may be required to provide:
- Order number
- Clear photographs of the product and packaging
- An unboxing video where reasonably requested
- Description of the issue
Claims made after the applicable reporting period may not be eligible for consideration, except where required by applicable law.
Resolution
After reviewing an eligible claim, Bhetwale may, at its discretion and subject to applicable law:
- Repair the product
- Replace the affected product or part
- Offer a store credit
- Issue a refund where replacement or repair is not reasonably possible
Replacement or repair will generally be preferred over a refund where legally permitted.
Non-Returnable Conditions
Products may not be eligible for return, exchange or refund for:
- Change of mind
- Incorrect product selection by the customer
- Incorrect customization details provided by the customer
- Minor color differences caused by screen or lighting variations
- Natural variations in wood grain, texture or handmade finishing
- Minor differences that do not affect the intended use of the product
- Normal wear and tear
- Damage caused by misuse, improper handling or improper installation
- Products altered or modified after delivery
Return Shipping
If a return is approved due to an error or confirmed defect attributable to Bhetwale, return or replacement arrangements will be communicated to the customer.
In other approved cases, return shipping costs may be borne by the customer unless otherwise required by applicable law.
Refunds
If a refund is approved, it will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider or bank.
Original shipping charges, express delivery charges, payment gateway charges or other non-recoverable charges may be non-refundable where legally permitted.
Contact Us
For return or refund assistance, please contact us at:
Bhetwale
Email: info.pagindia@gmail.com